The cancellation window, deposit and refund conditions shown in your live checkout and confirmation apply to that booking. They take priority over general website summaries.
Changing or cancelling an appointment
Use the manage-booking link in your Fresha confirmation whenever possible. You can also contact Nicole promptly on 07378 778797 or WhatsApp. A message is received only when it has reached the studio; an unsent or undelivered message does not cancel a booking.
Late changes, missed appointments and late arrival
The live booking terms may allow a deposit or charge to be retained for late cancellation, non-attendance or arrival too late for safe completion. Where possible, the studio will act reasonably and consider genuine exceptional circumstances, but this does not guarantee a waiver.
If the studio changes your appointment
If Nicole must cancel, you will be offered a reasonable alternative or a refund of any studio-held payment for the affected service. The studio is not responsible for indirect costs such as travel or time off work, except where the law requires otherwise.
Suitability and refusal of treatment
If treatment cannot safely proceed after consultation, the next steps depend on the reason, preparation already undertaken and the booking terms. Any lawful consumer refund right remains unaffected.
Online booking rights
Depending on the type and timing of the contract, UK distance-selling rights may apply. If you expressly ask for a service to begin during a statutory cancellation period, you may have to pay for the part supplied; a right to cancel may end after the service has been fully performed with the required request and acknowledgement. Nothing on this page removes statutory rights.
Refund timing
An approved refund is returned through the original payment method where possible. Provider and bank processing times are outside the studio's control. Contact mestizaesthetics@gmail.com if an approved refund has not appeared after the timeframe given by the payment provider.